RETURN POLICY

We want you to be happy with your knickers. If your knicker doesn’t fit, if it isn’t right then you can return it to us for an exchange of 30 days of purchase. For exchanges the customer is responsible for the return cost and shipping cost for the replacement product.

There are some things we need to be sure of to be eligible for return;

• The Knicker must be unworn, unaltered and unwashed.
• The Knicker must have all the original tags and packing in the original condition.
• You must have the receipt.

If by some chance your Knicker is faulty we will of course replace the faulty product or provide a credit.

• If you request a refund, the purchase price will be refunded after we have received The Knicker and have confirmed all of the above conditions have been met. Refunds will be credited to the credit/debit card of the purchaser.

All sales on Sale products are final and no exchanges or refunds will be accepted.

Just contact us at hello@theknicker.com or phone us on +61 3 94294388 to arrange the return.We will provide you with a return Authorisation Number.Returns cannot be accepted without this authorisation.

RETURNING FAULTY ITEMS

In the unlikely event that we inadvertently sent you incorrect merchandise or you received faulty or damaged merchandise, please notify us immediately at hello@ditalingerie.com or phone us on 61 3 94294388 so that we can waive your return shipping fee and initiate a replacement. Your replacement garment(s) will ship free of charge. 

Just contact us athello@ditalingerie.comor phone us on61 3 94294388

INTERNATIONAL RETURNS

To arrange a return please contact us at hello@ditalingerie.com and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you in the same currency and using the same payment method as your original purchase.

Please note Returns must be made within 30 days of purchase and shipping fees are not refunded for returns. International orders cannot be exchanged.

Please allow 3 weeks for the return transit time, plus an additional 4 business days upon receipt for the return to be completed and the refund to be issued to your account. If you provide an email address, we will email you when your return has been received.

THE KNICKER SHIPPING & DELIVERY TIME

Delivery in Australia is free for orders over $55.00

We deliver worldwide

Free standard shipping for orders over $55.00 within Australia. Please note that International deliveries are not free even over $55.

Delivery within Australia is $10 flat rate with tracking. We use Australia Post or a Courier Service depending on your location.
Express Post is available for an additional $6 surcharge.

International shipping is available. Please contact us at hello@theknicker.com and we will confirm the shipping method and costs.

Please note for international orders that overseas duties and customs charges that you may incur will not be included on your on line order but will be billed to you by the relevant authorities.

We aim for next day despatch.